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FAQ

Our Quality
At SoHotClubwear.com the final goal is to make sure you are happy with your purchase, and one of the best ways to achieve this goal is by awarding you with upscale products at undeniable prices. Proudly, our clothing is made with the highest standards of confection and best quality inspections in the market. With SoHotClubwear.com you will find that we only use quality fabrics and threads. Also, our technical support pays special attention to detail and workmanship during the manufacture of our products. So, Wonder why our products and prices are the best?
If for any reason you are not satisfied with your purchase, return it in new condition and we will be happy to exchange it- or provide you a store credit. Please, never hesitate to contact us; your satisfaction is our number one priority.

Shipping Policy

All of our orders will be processed within 48 hours. With cooperation with logistic companies, we could ship all of our packages in real time to anywhere worldwide. If an item is out of stock, it generally ships between 12-25 days from date of order.

Under our STANDARD INTERNATIONAL SHIPPING-POLICY, all of our products will be shipped by air mail. Normally it will take 12 to 25 business days for the package to arrive by air mail. If you live in the United States, we will ship U.S.P.S. priority mail. We will contact you and provide you the tracking number once the package ships out. We can update the shipping status for you, as you request.  When we provide you a tracking number, it can be tracked at www.usps.com. 

Meanwhile, if you need the item urgently, at your cost, we also can provide U.S.P.S. Express Overnight or Priority shipping. 


About Returns & Terms
We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

1. How to deal with a defective item?
    We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
    First: If the item is defective, please notify us within 3 days of delivery.
    Second: All items must be returned in their original condition, in order to qualify for a exchange. 

2. Can I return an item that I don't like for a full refund?

    No, we only issue store credit or exchange for another item(s). If you are exchanging an item, please return the item(s) to: Randy Hodges, Exchanges, 716 NE 7th Street, Fort Lauderdale, Florida,   33304.


Do the bikinis come in different sizes?
Currently, we have sizes including Small, Medium, Large and Extra Large for most of our clothes. All sizes available will be displayed on the product page with appropriate sizing charts.
How do all the sizes vary from S, M, L, XL?
Take a look at the item's page for size measurements. These measurements are general guidelines for fitting. Fit will vary depending on personal preference such as how tight/loose, exposure/coverage, etc. Email us for more info on sizing for your size and body type.
Are alterations offered on the clothes?
No, regretfully not. The clothes were manufactured for better quality and faster order fulfillment so they are all pre-made and therefore cannot be altered.
Do you offer baby or children swimsuits?
Not at this moment. Hopefully in the future we will be able to offer those sizes, but currently only women's sizes XS-XXL are available.

Privacy Policy
We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.
1. What Personal Information Do We Collect?
Information You Provide. We receive and store information you enter. For example, when you buy a dress, or when you supply information such as your email address. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you.

2. How Do We Use Your Information?
Special Offers. We may send you special offers form time to time, unless you choose to "opt-out" of receiving such offers. We will not sell your email address or other information to any other company.

Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

3. How Do We Protect the Security of Your Information?
We work with Shopify to process orders and payment information. All transactions are done on Shopify's secure site. 

4. Your Choice: Opt-in or Opt-out.
It is your choice whether to receive emails or special offers from us. If you would like to opt please reply to an email offer with the word "unsubscribe" in the subject line.

5. Children
We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

6. Other Websites
Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online privacy Alliance (www.privacyalliance.org).

Taking Measurements
After determining the type of clothing to purchase, you will need to find you measurements because, as there are varied designs and sizes of swimwear, one size clearly will not fit all.

Start by measuring your bust size. Make sure to measure around the fullest part of your bust and round up the measurements to the nearest whole number, say 36 inches for a 35-1/2 inch measurement.

Measure your waist by bending to one side and taking note of the natural point at which an angle is made. Put your index finger in this area, stand straight and wound the tape measure around your waist at the level of your finger. Keep the tape measure snug and round off the measurement to the nearest whole number.

Measure your hips by placing the tape measure just below the widest point in your hips, usually right under the hip bone.

Now, depending on your measurements, you will find that our clothes come in different sizes. You won't have to worry anymore because there are resources to help you find your fit based on your measurements. If you find your measurements to be in-between sizes, you will have to go for the larger size if you intend to use the clothes more for fashion or fitness and smaller if you intend to compete in it.

Do you mail catalogs?
We do not currently offer any mailing catalogs. All of our products can be viewed online. For more product information and to receive special offers and updates, you can sign up for our newsletter. To sign up for our weekly newsletter.

Do you ship Internationally?
Yes, we do! We love to send our products to you. Does not matter where you are! For more information on special shipping, including methods and pricing go to the checkout page.

How should I take care of the clothes I purchase?
Wash separately, drip dry and do not bleach.